|
Ai.Connect cannot detect a weigh scale connected but the weighing scale is powered and operational
|
Check to see if the device is displayed in the Ai.Connect Devices screen.
If the device is not visible:
- Check to ensure the USB cable from the device to the Ai.Connect is connected securely
- If the device is connected using a USB HUB:
- Check the USB cable is securely connected to the Ai.Connect or the USB Hub
- Check the USB Hub is securely connected to the Ai.Connect
If the device is visible:
- Check the status of the device in the device properties. If the device is displayed as Busy:
- disconnect the device till the device is not visible in Ai.Connect and reconnect it
- restart the device by disconnecting its power and repowering it once the device is not visible in Ai.Connect
|
