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Selecting any Menu Item or Function on Connect gives “Login required”

  • Updated
Possible Cause

Actions
Your User has been logged out or you have not logged in

  • Login to the Connect by clicking the User icon in the Menu bottom left.

    Complete your login credentials and login.
You do not have a User setup in Study or your user access has been revoked

  • Contact your network administrator or Study administrator to confirm you have been granted user access to Study.

    Note: All users of Study can login to the Connect
Your credentials may have expired, your password is incorrect or may have been reset

  • Contact your network Administrator or Study Administrator to reset your password.

    Note: All users of Study can login to the Connect
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