Scan is not scanning any Digitail™ tags

Possible Cause

Actions
The Ai.Read may be busy from a previous process and needs to be reconnected or may require a reboot

Access the device details from the Ai.Connect Devices screen.

  • Check the status of the device in the device properties. If the Device is displayed as Busy:
    • disconnect the device till the device is no longer displayed in Ai.Connect and reconnect it
    • restart the device by disconnecting its power and repowering it once the device is no longer displayed in Ai.Connect
    • restart (reboot) Ai.Connect
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